Support

[vc_row][vc_column icons_position=”left”][trx_sc_title title_style=”default” title_tag=”h3″ title_align=”center” link_style=”default” title=”Our Support Policy”][vc_empty_space height=”3em” alter_height=”none” hide_on_mobile=””][vc_row_inner][vc_column_inner width=”1/2″ icons_position=”left”][vc_column_text]

• To get a pre-purchase advice, you may post in the theme’s forum.
• To get a response more promptly, you are recommended to use our Ticket-system.
• We try to answer your questions within 12-24 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
• Support time schedule is Monday – Friday: -10.00 – 19.00 CET

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ icons_position=”left”][vc_column_text]

• Please note! We do not provide support, if you do not have the purchase code.
• Item support does not include:
  1. Customization and installation.
  2. Support for third party software and plugins.

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_empty_space height=”3em” alter_height=”none” hide_on_mobile=””][vc_separator][vc_empty_space height=”2.5em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][/vc_column][/vc_row][vc_row][vc_column icons_position=”left”][trx_sc_title title_style=”default” title_tag=”h3″ title_align=”center” link_style=”default” title=”How to use our Support System”][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=””][vc_row_inner][vc_column_inner width=”1/2″ icons_position=”left”][vc_single_image image=”479″ img_size=”large”][vc_empty_space alter_height=”medium” hide_on_mobile=””][/vc_column_inner][vc_column_inner width=”1/2″ icons_position=”left”][vc_column_text]

1. In the ‘Item Details’ there is a clickable banner “Support Sys”, which leads you to tickets.
2. Or you may simply follow this link: axiom.ticksy.com.
3. Enter your purchase key and register in the system.
4. To avoid a confusion, please use your own ThemeForest login in Support System.
5. Fill out the ticket form.

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner icons_position=”left” offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][vc_empty_space height=”2em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][/vc_column_inner][/vc_row_inner][vc_empty_space height=”1em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][vc_separator][vc_empty_space height=”3em” alter_height=”none” hide_on_mobile=””][/vc_column][/vc_row][vc_row][vc_column icons_position=”left”][trx_sc_title title_style=”default” title_tag=”h3″ title_align=”center” link_style=”default” title=”How to find a purchase key”][vc_row_inner][vc_column_inner width=”1/2″ icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=””][vc_single_image image=”480″ img_size=”large”][/vc_column_inner][vc_column_inner width=”1/2″ icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=””][vc_column_text]

1. Open the “downloads” tab in your account.
2. Find our theme in the list of products.
3. Click “download” button, and in the drop-down menu select “license certificate & purchase code”.

[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner icons_position=”left” offset=”vc_hidden-lg vc_hidden-md vc_hidden-sm”][vc_empty_space height=”2em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][/vc_column_inner][/vc_row_inner][vc_empty_space height=”1em” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][vc_separator][vc_empty_space height=”3em” alter_height=”none” hide_on_mobile=””][/vc_column][/vc_row][vc_row][vc_column icons_position=”left”][trx_sc_title title_style=”default” title_tag=”h3″ title_align=”center” link_style=”default” title=”Recommended Hosting” description=”Ancora offers only the best products and services and recommends them to their customers. One of the most important services is HOSTING. Unlike any cheap hostings that usually have limited resources which causes many problems to the site owners, quality hosting gives a client a fair amount of resources sufficient for any website and any task. By using quality hosting you can rest assured that your site will work smoothly. If you happen to use such hosting with limited resources (e.g. GoDaddy!), you may experience issues with “one-click install” feature. In that case, you are always welcome to contact our support team to get qualified help.”][vc_row_inner][vc_column_inner width=”1/2″ icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=””][vc_single_image image=”482″ img_size=”large” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https://secure1.inmotionhosting.com/cgi-bin/gby/clickthru.cgi?id=themerex”][vc_column_text]

http://www.inmotionhosting.com

Get more than 30% discount on a hosting plan.

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ icons_position=”left”][vc_empty_space height=”4em” alter_height=”none” hide_on_mobile=””][vc_single_image image=”483″ img_size=”large” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”http://mediatemple.net”][vc_column_text]

http://mediatemple.net

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]